Privacy & Policy

Mar 12, 2025

At SupportPro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services. By accessing our website or using our services, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and payment details when you request a service.

  • Device Information: Technical details about the device you need support for (e.g., operating system, hardware specifications).

  • Service Interaction Data: Chat logs, support tickets, or remote session logs when you communicate with our team.

  • Website Usage Data: IP address, browser type, and pages visited on our site for analytics purposes.

How We Use Your Information

We use the collected information to:
Provide and improve our IT support services.
Process transactions and send service confirmations.
Respond to inquiries and offer customer support.
Enhance our website functionality and security.
Comply with legal obligations and prevent fraud.

Data Protection & Security

We implement strict security measures to protect your information from unauthorized access, loss, or misuse. These include:
Secure data storage and encryption.
Limited access to personal data by authorized personnel only.
Secure payment processing methods.

Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share data with:

  • Service Providers: Trusted third parties who assist in payment processing or IT service management.

  • Legal Authorities: If required by law or to protect our rights and prevent fraudulent activities.

Use of Cookies & Tracking Technologies

We use cookies to improve user experience and analyze website traffic. You can manage your cookie preferences through your browser settings

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing any information.

Third-Party Links

You have the right to:
✔ Request access to your personal data.
✔ Request corrections or deletions of inaccurate information.
✔ Opt-out of marketing communications.
✔ Request restrictions on data processing.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.