Terms & Conditions

Mar 19, 2025

Welcome to SupportPro. By accessing or using our IT support services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

Services Provided

We offer IT support services, including but not limited to:

  • OS installation and software setup

  • Hardware diagnostics and repairs

  • Network troubleshooting and security solutions

  • Remote and on-site IT assistance

Our services are subject to availability, and we reserve the right to modify or discontinue any service without prior notice.

Pricing & Payments

  • Service fees are listed on our website and may vary based on the selected plan.

  • Payments must be made before or at the time of service unless otherwise agreed.

  • No refunds will be issued once a service has been provided.

Customer Responsibilities

  • For remote support services, the customer is responsible for ensuring a stable internet connection.

  • We are not liable for issues caused by customer negligence, unauthorized third-party software, or hardware failure outside our service scope.

  • Customers must provide accurate information regarding their device and issues.

Service Limitations & Liability

  • We are not responsible for data loss. Customers are advised to back up important data before service.

  • We do not take responsibility for damages resulting from pre-existing system or hardware failures.

  • While we strive to provide the best possible solutions, we do not guarantee that every issue can be fully resolved.

Privacy & Data Protection

  • We do not store customer passwords or sensitive data beyond the necessary service duration.

  • Any personal or business information shared with us will be kept confidential and used solely for providing our services.

Warranty & Support

  • Warranty does not cover issues caused by user modifications, new software installations, or hardware failures.

  • Some services may include a limited warranty period, specified at the time of service.

Cancellations & Rescheduling

  • No-shows or last-minute cancellations may be subject to a cancellation fee.

  • Customers can cancel or reschedule appointments with at least 24 hours’ notice.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any modifications.